At HostPawa, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our hosting services, or interact with us in any way. By accessing or using HostPawaā€™s services, you agree to this Privacy Policy.
1. Information We Collect
a. Information You Provide Directly:
- Full name
- Email address
- Phone number
- Billing address
- Payment details (processed securely via third-party providers)
- Domain registration details
- Support inquiries or chat records
b. Information Collected Automatically:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages viewed
- Time spent on our website
- Cookies and usage data (see our Cookie Policy)
2. How We Use Your Information
We use your information to:
- Provide, manage, and improve our hosting, domain, and support services
- Process your orders, payments, and renewals
- Register and manage your domain names
- Communicate with you about your account and services
- Send service updates, invoices, and important notices
- Offer technical support and resolve service issues
- Comply with legal and regulatory obligations
- Prevent fraud, abuse, or unauthorized use of our services
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Legal Basis for Processing (for international users)
For users outside Nigeria, we rely on the following lawful bases for processing personal data:
- Performance of a contract
- Legal obligations
- Legitimate interests
- Consent (where applicable)
4. Disclosure of Information
We may share your personal data with:
- Third-party payment processors
- Domain registrars (ICANN-accredited)
- Legal authorities when required by law
- Third-party service providers assisting our operations
- When necessary to protect our rights, property, or customer safety
5. Marketing & Communication Preferences
We may send you service announcements, account notices, and promotional offers. You can opt out of marketing communications anytime by using the unsubscribe link in our emails or contacting [email protected]. Essential service-related messages cannot be opted out of.
6. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information. However, no online system can guarantee complete security. We advise you to use strong passwords and keep your credentials secure.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Once no longer needed, your data is securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve your browsing experience
- Analyze site traffic
- Deliver personalized content
By using our website, you consent to our use of cookies. You can adjust cookie settings through your browser preferences.
9. International Data Transfers
Your data may be stored or processed in Nigeria and other countries where our servers or service providers are located. We take appropriate safeguards for these transfers.
10. Childrenā€™s Privacy
HostPawaā€™s services are for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we learn of such collection, we will promptly delete it.
11. Data Breach Notification
In the unlikely event of a security breach affecting your data, we will notify affected users promptly in line with applicable laws.
12. Third-Party Website Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Review their privacy policies when visiting their sites.
13. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request corrections
- Request data deletion (when legally allowed)
- Withdraw consent for certain uses
- Object to direct marketing communications
To exercise these rights, contact [email protected].
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will appear on this page with a revised date. Continued use of our services implies acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
- Email: [email protected]
- Website: www.hostpawa.ng
