HostPawa is a proudly Nigerian web hosting company providing reliable, secure, and affordable hosting services to individuals, businesses, and developers. In addition to web hosting and domain services, we offer free WP bug fixes, website migrations, and expert technical support ā€” empowering our customers to thrive online.
As we expand, we’re looking for a skilled and customer-focused WordPress Support Specialist to join our support team.
Job Summary
The WordPress Support Specialist will serve as the first point of contact for HostPawa customers experiencing website-related issues. This role involves providing timely, accurate, and friendly support for WP sites hosted on our servers ā€” including troubleshooting common errors, managing installations, and assisting with hosting-related inquiries.
Key Responsibilities
- Respond promptly to customer support requests via live chat, email, and phone.
- Troubleshoot and resolve common WP issues like plugin conflicts, update errors, and site downtime.
- Assist customers with WP installations, migrations, backups, and security best practices.
- Support customers with hosting control panel (cPanel/WHM) tasks related to their websites.
- Provide clear, beginner-friendly explanations and solutions to customers.
- Document common issues and their solutions in our internal knowledge base.
- Escalate complex issues to the technical team when necessary.
- Educate customers about HostPawaā€™s services, promotions, and website care tips.
Requirements
- Strong knowledge of WP core, plugins, themes, and typical troubleshooting steps.
- Basic understanding of web hosting, cPanel/WHM, and domain management.
- At least 6 months of experience in a customer support, technical support, or helpdesk role (preferably in hosting or WP support).
- Good problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Patience and empathy when dealing with customers of varying technical skill levels.
Bonus Skills (Not Mandatory)
- Experience with WooCommerce.
- Familiarity with website speed optimization.
- Basic SEO knowledge.
- Knowledge of Linux hosting environments.
Benefits
- Competitive salary.
- Flexible, fully remote work.
- Opportunity to grow with a fast-rising Nigerian tech company.
- Free access to premium learning resources and tools.
- Hands-on projects and exposure to real client scenarios.
- Performance-based bonuses.
