Welcome to HostPawa. These Terms of Use (“Terms”, “Agreement”) govern your access to and use of all services provided by HostPawa (“we,” “us,” or “our”), including but not limited to web hosting, WordPress hosting, domain registration, SSL certificates, and related services (collectively, “Services”).
By purchasing, accessing, or using our Services, you agree to be legally bound by this Agreement. If you do not agree to these terms, you may not use our Services.
Eligibility & Account Responsibilities
- You must be at least 18 years old to register for and use our Services.
- You agree to provide accurate, current, and complete information when registering an account and maintain the accuracy of your information.
- You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
Account Verification & Fraud Prevention
HostPawa reserves the right to request additional identification, documentation, or verification details to confirm your identity and prevent fraudulent activity. Failure to provide requested information may result in account suspension or termination.
Service Usage Guidelines
You agree to use HostPawa’s Services for lawful, legitimate purposes only. You shall not use our Services for:
- Hosting or distributing illegal, abusive, harmful, or offensive content, including but not limited to pornography, hate speech, defamation, or malware.
- Spamming, phishing, or fraudulent activities.
- Unauthorized access to systems, networks, or data.
- Infringing intellectual property rights.
- Hosting or linking to pirated software, hacking tools, or malicious content.
- Overconsuming server resources to the detriment of other users (resource abuse).
- Participating in denial-of-service (DoS) or similar attacks.
We reserve the right to suspend or terminate any account that violates these guidelines without notice or refund.
Domain Name Registration
- Domain registration services are provided on a first-come, first-served basis and subject to availability.
- Domains are registered in accordance with international registrar regulations (ICANN policies).
- Once a domain is registered or renewed, it is non-refundable as per our Refund Policy.
- You are responsible for managing your domain names, including renewals, DNS management, and ensuring contact details remain up to date.
Content Ownership and Licensing
You retain full ownership of your website content, data, and files hosted on our servers. By using our Services, you grant HostPawa a non-exclusive, royalty-free license to store, transmit, and display your content solely as necessary to provide the hosting services.
Third-Party Services and Content
HostPawa may provide access to or integrate third-party services, applications, or software. Your use of such services is at your own risk and subject to the terms and conditions of those third parties. HostPawa is not responsible for the performance, security, or content of third-party services.
Payment, Billing & Refund Policy
All service fees must be paid in advance and are non-refundable unless otherwise stated in our official Refund Policy.
- We offer a 14-day money-back guarantee on eligible hosting plans, as detailed in our Refund Policy.
- Refund requests must be submitted within the 14-day period through [email protected].
- Refunds for domain names, SSL certificates, VPS servers, dedicated IPs, and completed custom services are not available under any circumstances.
- If your account is suspended or terminated for violating these Terms, you forfeit your right to a refund.
For full details, see our Refund Policy.
Service Availability & Uptime
HostPawa strives for 99.9% service uptime, excluding scheduled maintenance, upgrades, or unavoidable technical issues.
While we work to maintain reliable services, we do not guarantee uninterrupted service and are not liable for any damages resulting from service outages.
Resource Usage Policy
To maintain server stability and performance:
- You may not use excessive CPU, memory, or bandwidth beyond what your hosting plan allows.
- Resource abuse, including running unauthorized scripts, cryptocurrency mining, or intensive server processes, may result in account suspension or termination.
Backup and Data Loss Disclaimer
While HostPawa may perform periodic backups for certain hosting accounts, we make no guarantees regarding the availability, completeness, or accuracy of any backup. You are solely responsible for maintaining your own up-to-date backups of your data, websites, and emails. HostPawa is not liable for any data loss or corruption.
Data Privacy & Security
HostPawa respects your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
While we implement reasonable security measures, you are responsible for securing your account credentials and data backups.
Prohibited Countries or Jurisdictions
HostPawa’s Services are not intended for use in any country or jurisdiction where such services are prohibited by law. We reserve the right to refuse, suspend, or terminate service in any country where necessary for legal or operational reasons.
Force Majeure
HostPawa shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, government actions, labor disputes, or other unforeseen events.
Account Termination
We reserve the right to suspend or terminate your account at any time without prior notice if you:
- Violate any part of these Terms of Use.
- Engage in abusive, illegal, or fraudulent activities.
- Fail to make payments when due.
- Use our services in a way that disrupts the integrity of our network or the experience of other users.
You may cancel your services at any time through your HostPawa dashboard.
Note: Cancellations do not automatically entitle you to a refund. Refund eligibility is determined in accordance with our Refund Policy.
Limitation of Liability
To the fullest extent permitted by law:
- HostPawa shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our Services.
- Our total liability for any claim related to this Agreement or your use of our Services shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless HostPawa, its affiliates, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your:
- Violation of these Terms.
- Misuse of our Services.
- Infringement of any third-party rights.
Amendments & Updates
We may update these Terms of Use from time to time. Changes will be posted on our website, and your continued use of our Services constitutes acceptance of the revised terms.
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this Agreement shall be resolved in the courts of competent jurisdiction in Nigeria.
Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at [email protected]
